How do you go about deciding which company to hire for your carpet cleaning requirements?
There is no lack in companies to consider. You have access to countless options from the internet alone. You can also get recommendations from people you know. For some people, there is nothing like word-of-mouth recommendations, particularly from those who have had first-hand experience with the companies they are recommending.
You have to determine whether a company is reputable and reliable. A quick and convenient way to do this is to go to the company's website and look for client testimonials. If you want to be even more thorough, you can call the clients and get their thoughts and opinions about the company in question. An actual interview allows you to ask detailed questions, and discern whether or not the client is really satisfied with the company's service or is merely paying lip-service.
Bring down your final options to about three, then get in touch with these three to find out specifics about their business. An experienced and customer-oriented carpet cleaning company will make time to know about your concerns and walk you through the processes they employ. They will recommend the most cost-effective and efficient, and least disruptive cleaning programs for you to consider.
It is prudent for you to do a little research yourself so you will have a fairly good idea about what to discuss. This will allow you to understand the services that the company is recommending.
Make sure that you are also ready with the necessary information about your facility. The carpet-cleaning company you talk to will want to know about the size of your facility, the type of cleaning that it requires, and the type of business you run. The data will help them come up with viable options applicable to your situation.
Learn more about the chemicals and other materials that the company uses to clean carpets. Look for one, which uses products that are eco-safe and animal-friendly. Make sure you know how long before you can get your pets safely back in after the business or domestic cleaning treatments.
Inform the company about the type(s) of carpets you need to be serviced. This will enable them to recommend products that are compatible with your carpets and will not harm them in any way. The use of unsuitable cleaning products can irreparably damage your costly carpets.
Your carpets may require the spraying of biodegradable cleaning solutions prior to actual cleaning to loosen all the grime and grease embedded on the carpets. Does the company recommend such pre-treatment of your carpets?
Ask the company's representative about the cleaning methods they use. Do they extract dirt by applying steam water? Do they shampoo carpets? Do they use the hot water pressure extraction method to release deeply embedded grime? Do they vacuum? Discuss the methods in detail and ask for their recommendations for your carpets.
Find out if the company has the latest equipment and technology in the industry. Modern machinery and techniques will make it possible for them to do an efficient, thorough, and quick clean-up so you can resume your normal activities as soon as possible.
Make sure that the company has the appropriate credentials. Ask about the training and qualification of their staff. Ask about their experience, certifications, insurances, and guarantees. These assurances can help protect your home and possessions in case something goes awry in the cleaning process.
If the company answers your questions to your satisfaction, surveys your facility thoroughly and makes knowledgeable, cost-effective and efficient solutions, then you may have found the right one.